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Difficult patient - angry about office wait - empathic
Difficult patient - angry about office wait - realistic
9 Tips on How to Deal with Difficult Patients
Dealing with Angry patients
How to handle angry patient | Communication skills
Agitated Patient Scenario - Simulation Center | NCH Healthcare System
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How to Manage Angry Patient?
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Communication, empathy, & serious illness: Anthony Back at TEDxUofW
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Dealing with an angry patient 4